Purchases and refunds on Synthly (https://synthly.cloud), operated by INDEXERA UAB. This is part of the Terms of Use.
The purchase
You buy tokens as one-off top-ups. Nothing subscribes or renews. It's digital content delivered online.
14-day withdrawal (consumers)
EU consumers normally have 14 days to withdraw from an online purchase. For digital content, that right ends once supply begins — provided at checkout you (a) expressly agree to immediate access and (b) accept that this ends the withdrawal right. So once tokens reach your balance and you start using them, the 14 days no longer apply. Bought but spent nothing, and still inside 14 days? Email [email protected] for a full refund.
Tokens and the ledger
One-off purchases, nothing to cancel. After purchase they're non-refundable except under the withdrawal right above or the faults below, and tokens already debited aren't refundable. Any bonus tokens have no cash value. Every reserve, debit and release is written to the append-only ledger with the balance after it, and that ledger is our reference for any claim.
Failed runs, and when we refund
A run reserves tokens up front and returns the reservation automatically if it fails — failed runs cost nothing, so there's nothing to refund. Beyond that, we refund or credit tokens where a fault on our side consumed or blocked them, where a charge is duplicated or wrong, or where you report an accidental top-up before spending any of it. If what we supply is faulty or not as described, your statutory rights under EU and Lithuanian consumer law stand.
Method
Approved refunds return to your original payment method, usually within 14 days, subject to the provider's timing. With your agreement we may credit tokens instead.
Enterprise
Custom or Enterprise agreements prevail where their terms differ.
Contact
Refunds and withdrawal requests: [email protected]
INDEXERA UAB · Company code 308066877 · V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania · +370 691 98652 · [email protected]
Consumers may also take an unresolved dispute to Lithuania's State Consumer Rights Protection Authority (VVTAT, https://vvtat.lt).